Customer Testimonials
I had a great experience with the Service Department at Acura of Johnston! Everyone was easy to work with, professional, and very pleasant. The Service Advisors kept me informed throughout the process, including the progress of my vehicle and the expected timeline.
I especially appreciated that they took the time to let me know about any issues they found without putting any high-pressure sales tactics on me. They were honest about what needed attention and what could wait until a later time, which I really appreciated.
The communication, professionalism, and customer service were excellent. It’s refreshing to have a ... Read More Google - Sep 18, 2026
I can't say enough great things about the team at the Lithia Acura of Johnston. Andy is absolutely awesome, he isn't pushy, and knows what he is talking about. Kaleb is personable and welcoming. And LeeRoy is dialed in whenever I need an OEM Part. I trust these guys to be honest about what I need so I am safe on the road. I have been going to this exact shop for over 15 years and I am an Acura guy through and through. Acura is a great car, but this team makes it a joy to get your ... Read More Google - Aug 21, 2026
Service tech was very helpful.
We really enjoyed working with Brad Chiafos when we purchased our vehicle. He was so friendly and kind to work with & he made the whole experience such a pleasant experience.
Brought my Acura Integra Type S to the dealership and LeeRoy in the parts department was great to work with. I also ended up buying some Acura apparel and accessories for my vehicle. Great experience overall and these guys really know their cars.
Andy was a pleasure to work with. Very professional and kind. Some basic repairs are over priced, such as windshield wipers.
Phil with Lithia Service was great! Dealing with these Guys is easy and a decent experience!
My Service Advisor, Kaleb, did a great job. He kept me posted on the work, gave me options and price as the work progressed. There were no surprises at the end of the week. Thank you Kaleb!
Tim, John in sales and Phil in service were amazing to work with. Whether it was purchasing a vehicle from here, or having a vehicle serviced they really care about the customer and long-term relationship with their customers. I am grateful to have bought a car here from Kevin Nguyen and to have dealt with service with these gentlemen listed prior. They have a long-term customer for life.
We had a very good car buying experience with Brad Chiafos. He was friendly, knowledgeable and was very pleasant to work with. He took very good care of us, even came in on his day off!!
I bought a car there. Brad Chiafos is a great guy, he ensured everything went smoothly!
I worked with Phil and he was amazing! Very personable and friendly! Kept me updated and was able to get my car fixed the same day!
Kevin was great to work with. He was personable and helpful. We reached a great price point for our new family car. Highly recommend.
I had a great experience here with Acura and the team especially the salesman’s Brad chiafos he was great and really helpful with the whole experience of getting my new 2026 Acura integra I definitely recommend coming here for your next ride
I wouldn’t go anywhere else. I took my Lexus in there for some routine service, the guys in service are amazing.
Jimmy's orientation to our new MDX was outstanding. He explained everything about the MDX and sat with us in the car explaining the technology while he set up all the owner/driver features to match our driving needs. We highly recommend him for not only his salesmanship but also for his knowledge of the software systems and taking the time with us to set them up to our preferences.
I came into the shop without a prior appointment and I was promptly attended to by the most efficient staff. Thank you for making my car ready for the long drive back to Maryland from Des Moines.
Kevin Nyugen is the best sales man ever. Made the process as quick and easy as possible!!
I had an absolutely incredible experience at Acura of Johnston! From the moment we stepped onto the lot, John made us feel welcome and completely at ease. He was patient, knowledgeable, and never once made us feel rushed. I asked a ton of questions and he happily answered every single one. Not only that, but he let me test drive four different vehicles to make sure I found the perfect fit.
What truly stood out was how far John went above and beyond. They had the exact model I wanted, but not in the right color. Instead of trying to ... Read More Google - Apr 14, 2026
Great to work with.
Awesome experience, I called after hours on a Friday night thinking I would leave a message and a offer on a car. To my surprise, Johnnie answered the phone we ironed out the deal over the phone. I drove 3.5 hours from the Twin Cities the next day and signed the paperwork, drove home in my new car. Really appreciate the great service. Thanks Johnnie and Tim!
Caryl was very helpful from the beginning to end. She spent several days going over options of used vehicles that fit in our budget after our previous vehicle was totaled. Ultimately after a lot of back and forth we ended up purchasing a new vehicle that was sitting in the showroom. Her patience while going back and forth over a couple days was noteworthy and we ended up very satisfied with our decision.
Everyone we encountered at Acura of Johnston were very friendly and helpful. Jimmy Nguyen came in on his day off and spent hours with us to purchase our Acura RDX. He was very knowledgeable and patiently answered all my questions. He was very comfortable to work with, I would highly recommend Jimmy Nguyen.
I was looking for a good family SUV. I found a Honda CRV at Acura of Johnston and we couldn’t be more thrilled! I first started working with Brad, who has outstanding customer service. Tim goes above and beyond for his customers as the buying process can get stressful! While we were at the dealership I decided to put some new tires on it. Phil the service manager is one of a kind. You can tell he has experience in this business and it was nice to “talk” cars with him. I had the opportunity as well to meet ... Read More Google - Apr 7, 2026
Jimmy was awesome to work with! Very friendly and everyone we worked with was professional and helpful
Very nice & easy to work with! Answered all our questions. Appreciate it!
Kevin Nguyen was awesome! We’re in and out in about 2 hours from start to finish! He let me and my wife both test drive the suv and let us put car seats and a stroller in just to see if it fit good.
Great service explaining work been done
Brad Chiafos at Acura of Johnston. Brad was very patient, generous and knowledgeable. He made the purchase painless and pleasant! He took the time needed MORE
My guy working with me was wonderful!
Andy was very friendly and there to greet me for my service appointment. Quick, easy & friendly service.
Purchased a 2023 MDX new from them and had a good experience. Received a fair offer for my trade in. I had an issue with the warranty at one point but Brent, the manager, personally followed up and made up for it. I appreciate the level of service they provide and would buy there again.
I worked with Brad at this dealership and he was so great to work with. He was personable, great with communication, and made me feel welcome in the dealership. I’d highly recommend asking for him!
Kevin Nguyen did a great job helping me. Very happy with service.
The sales team and sales manager give you first class treatment. I live in the Quad City’s about 2 1/2 hours away. I bought my car over the phone and within 30 minutes or less purchase agreement was Done ✅. Extremely fair price and they delivered to my Home in Bettendorf Iowa
I was in Urbandale from out of town and needed an oil change/tire rotation. Phil got my car right in and I waited less than an hour! Great experience!
BUYER BEWARE!! I bought a 2020 Chrysler Pacifica. The van appeared to be in great condition but while test driving it I heard a noise in the front end. I was assured that it gone through their shop for inspection and nothing was wrong with it. Fast forward 2 weeks and the noise got more prevalent. It turns out that it had a bad strut. It cost $400 to fix and after contacting the salesman Brad Chiafos, with receipts of the repair, I was told that there was nothing they could do as the vehicle was sold as-is. I HIGHLY recommend having your ... Read More Google - Mar 27, 2026
20 year customer. Sales side alway good; however, something strange is going on with the service side. Perhaps lack of techs or schedulers but this year (2026) I can't get them to schedule or even respond to my repeated requests for service. Something to consider.
I had a negative experience here and would strongly encourage customers to carefully review all paperwork before signing. Make sure you fully understand any add-ons or backend products being included, even if you’ve declined them verbally. Transparency is extremely important in any purchase, especially something as large as a vehicle.”
Avoid for service. Very difficult to get an appointment, phone not answered. Can leave a message but it is not returned. When the new Acura RDX was purchased was guaranteed a loaner car for services that would take over 4 hours to complete. Now being told that is not an option. My next service is major and will take most of the day. Go to Omaha or visit Lexus, BMW, or Infinity. The DSM area Acura dealer does not have adequate facilities or personnel to compete. Traded my MDX for a Lexus a couple years ago, Willis Lexus has 5-star service! ... Read More Google - Mar 24, 2026
Finally got a new ride and Brad really took care of me. Love my used Subaru!
My husband has been trying to contact a service member but none have still called back after almost 2 weeks. The general manager Brent Schettler finally reached out on his Google review and provided his email. Its been since March 17th he was emailed and we still have no response from the manager who told him to reach out. This place is a joke, better off driving to out of state to a different location. Owner obviously has no care for customers.
We recently purchased a used Toyota Tundra from Brad Chiafos at Acura of Johnston. Brad was very patient, generous and knowledgeable. He made the purchase painless and pleasant! He took the time needed to answer all of our questions without any pressure, and encouraged us to call him with any noted vehicle problems or concerns. We negotiated a price that made is both happy. He detailed the vehicle himself before we drove out home. I would highly recommend Brad as a car salesman for multiple reasons. He’s the real deal!
We had a great experience with Tim for the ... Read More DealerRater - Mar 21, 2026
Bought a car maybe 2 months ago, the battery was so bad I had to drive 2 hours back the next week so they could swap it out to avoid damage to my electrical system. I was told they had a 2nd key but it never materialized as well. To take the cake, I came in with my own secured financing and told them not to run my credit... they did anyway and said "but you get 2k back if you use our financing". It's been 2 months and I'm still getting credit letters about that care from companies ... Read More Google - Mar 15, 2026
Have been trying to reach a service member for 3 days now regarding a TSB for my car. They will not get ahold of me.
Great experience! Caryl Pruiett took good care of me!! Bought used vehicle and love it!
I live in Utah and found an Integra online at this dealership. The price was right, Brad my sales representative was great to work with, and for my first time buying a vehicle site unseen and online I am pleased with how smooth the process went.
I had a great experience working with Brad Chiafos! He was patient, easy to communicate with, and made sure everything was handled quickly and clearly. Car buying can be stressful, but Brad made it feel effortless. I couldn’t be happier with the experience and would absolutely recommend him to anyone looking for a new or used vehicle!
Avoid this dealership. Tried selling a car without a title. Also extremely hard to get someone to answer or return your call. Our salesmen was Johnny Villotti and communication was horrible. Look for a dealership that actually has the title.
Terrible experience, Acura is only getting worse year by year. I have been a loyal customer with Acura since 5 years. Originally I had RDX, finished my lease, and took zdx type S. It’s been 16 months, this vehicle is garbage.
Doesn’t really work like AWD in winter. Moreover, technology is really faulty. Auto braking kicks in hard when conditions are good even for no reason. Vehicle automatically turns off, tire pressure and collision warning stays for no reason.
I complained same to the dealership, stating me and my family at risk with this vehicle. What is the meaning of ... Read More Google - Dec 17, 2025
Tried buying a car from this dealership through the Driveway website. Even though they were offering a car for sale that was certified preowned, they jacked me around for over a week, replacing seals on windshields, and realigning the radio antenna. Then, they had to replace a windshield sensor. So much for certified preowned! Why would you list a car for sale when it wasn’t ready to be bought? They completely wasted my time. I finally canceled the deal and bought another car elsewhere.
This has been one of the best experiences of purchasing a vehicle. Brad was very helpful and worked with me on what I wanted in a vehicle. The dealers were flexible and kept me informed during the whole process.
Roger was helpful in finding the right car for me and made the purchasing process seamless.
Brad made the buying process easy. He was thorough and patient as he and explained the technology on the car.
Worked with Brad to come in and purchase a car from out of state. Great service and a very pleasant buying experience. Thanks again!
Bait and switch, all I need to say.
Contacted asking about a specific car talked about financing and various payment options. Finally got a deal memo to go over and was for a completely different car that started at 5k more and ended up being 7k more with dealer add ons. When I asked about the original car that I contacted them about, it had magically been sold the day prior.
Declined the offer and were walking away. Salesman said his manager could give us the same "deal" he was going to give on the higher priced vehicle ... Read More Google - Jul 22, 2025
i've called here twice in the span of a month to get a diagnosis and get some maintenance done on my vehicle, each time that I called it went to voicemail after being transferred or they said they would "give me a call back". Haven't received any news or updates about the call back.
Bought my car from this dealership and was satisfied! However, when it comes to returning for services on the car or any repairs pertaining to recalls on the vehicle? This dealership ignored my requests for several months! I had to make my appointments at another Acura dealer! Thanks for nothing! Use this information however you wish.
Hard to shop when the salesperson doesn't respond to your requests for information. Stopped responding to my messages completely, hard to buy an Acura when the dealership stinks.
I was able to acquire my dream car but sadly it came at a cost, I purchased my 2019 Honda Civic Type R Touring here at Acura of Johnston and it was purchased 12/31/2024 and till this present day they still haven’t given me my license plates which they said will get delivered to me and everytime I call to get helped with this situation I keep getting transferred and end up getting disconnected instead of getting what I need they also never finished up installing the missing pieces the car needed like the seats which were a main concern they ... Read More Google - Apr 10, 2025
Was sold a vehicle March 1, by March 23rd, the check engine light came on. After having it checked, we need a $2,700 repair. Not high on customer service - when I called, told it was an As Is sale, which I understand. Asked about splitting some costs or seeing what we could do, was told again - it's an As Is Sale. Thanks for nothing Acura of Johnston.
Im very upset customer. Ordered part and was advised either speedy or dealer would bring to me by Friday. Speedy showed up and didnt have parts. Called dealer at 11:30 and got excuses why I didnt receive parts. Parts associate said he seen them when walked in. Im assuming that that was 8:00 and no one called. Its to late for me to drive there and come back because of closing time. Called back and parts manager called me back and got same run around. I'll do the best I can he said. That dont help me when guest needs to ... Read More Google - Mar 7, 2025
They didn't have a service vehicle as promised, didn't complete the service or provide updates when promised that day, and dropped off my vehicle at the WRONG HOUSE the following day because they never contacted me as promised to let me know they were dropping it off. They were lucky my vehicle will still there at the end of day when I found out they dropped it off at the wrong house w/ the keys in the vehicle when I contacted them not vice versa. I can't believe they randomly dropped of my vehicle and never even ... Read More DealerRater - Feb 15, 2025
My wife and I had our cars serviced here for years. We worked with Scott for most of that time. Since he left 1.5 to 2 years ago, every time we get our cars serviced there are different service advisors there. The service level has decreased. Now, when my wife goes in she is being upsold additional unnecessary "recommended maintenance" in addition to the necessary scheduled maintenance that we have performed.Last Thursday her alternator went out and we had the car towed to get it replaced. We called first and they said they could get us in. They had ... Read More Google - Feb 14, 2025
So disappointed with the service at this dealership. My Acura RDX is a great luxury car, but the service is about as low rent as you can get. They sell you ‘oil changes for life’ but they don’t let you make an appointment. You have to wait in line to get the service. They try to upsell everything. They never return phone calls. They could learn a lot from Willis service. Willis makes me feel like they care and don’t upsell. And to me, excellent service is part of the reason to buy a car.
Worked with us for our price range and gave us great deal for our trade-in!
I had a great buying experience with both Brad and Leslie. I strongly recommend this dealership.
I recently visited this dealership for an oil change, and while the service itself was fine, the treatment I received from the service representative was unacceptable. From the start, he made me feel uncomfortable and dismissed my concerns.
I explained that I was having issues with a battery I purchased from another Acura dealership. As someone who has always serviced their car at Acura dealerships, I expected a seamless process since all my records should be in their system. However, instead of checking, the representative immediately assumed I was wrong and told me I’d have to pay for a ... Read More Google - Nov 24, 2024
Do the rules of outstanding customer service include not returning your customer’s calls? I have owned multiple companies throughout my adult life. The answer to that question is … no.
On Monday of this week, I called Acura of Johnston to schedule an appointment to have a recalled part replaced on my vehicle. While there, I planned on having them take care of a needed A1 Service (oil change, tire rotation, batter check) while I looked into purchasing an SUV or truck, all in one fell swoop.
When calling Acura of Johnston, calls are intercepted by an automated voicemail system. ... Read More Google - Oct 15, 2024
I left my car for service and never received a call or text that it was complete. We showed up only to find everyone in service was gone and the salesman that was there said he couldn't find my account or keys. Walked up to my car only to find out was the car unlocked with the keys sitting on the dash. We had no invoice or proof that the service was completed. After calling the next day they said our account was transferred over to a completely different persons name, address and phone number. Horrible experience and will ... Read More Google - Sep 25, 2024
Jimmy was awesome! One of the best car buying experiences I’ve had. He made us feel comfortable and went above and beyond to deliver what we wanted and didn’t even hesitate to drive 20min out of his way to do an exchange. Great experience at Acura of Johnston! Highly recommend!
Michael was knowledgeable, kind, and quickly moved us through the process. Everyone we interacted with, even including a few folks in service department were great!
I purchased a 2024 Acura MDX on January 15th, 2024. After the purchase was completed, I was asked by the sales manager if I could write and give the dealership a good review. This review is far from good - BUYER BEWARE!!!
The following events are not an exaggeration but facts of my experience with Acura of Johnston. A month after I bought the car, I encountered a nonconforming engine discrepancy; knocking, rattling, and a rumbling sound when pressing on the gas pedal. Additionally, the engine would shudder upon starting and shake the car; abnormal for a new car. I took the ... Read More Google - Jul 19, 2024
Purchased a vehicle 2 years ago and needed to know some more information that I can't find it on my documents. Called alot of times and supposedly the person who helped me is not in the office or he's with someone everytime. I left voicemails and the front desk lady Carol had left note on his computer screen in his office but still no call or update back. I called today and asked about it and was told the computer systems are down, but didn't bother to call me back to inform me. I also asked if there'... Read More Google - Jun 28, 2024
Scammed. They set a perfect pool of oil in the pan, then filled with new oil, took picture and said I needed engine work and a redo on the new oil. Took RDX to Goodyear, they cleaned the pan oil left behind as it had blown all over engine. I returned one week later and there was no sign of a leak!
Sidney McField worked with us and was very professional in his presentation. Quickly made us an offer that worked well for our needs without the back and forth hassle
After only a couple months I am now changing my review to a one star. In April we bought a 2014 Jetta (which wasn’t cheap) 66 miles into owning it and taking it to several service shops we were told we need to replace the engine. Meaning now we were out all of the money and paid several hundred dollars to service shops to look at this car. We tried to contact the guy who sold us the car who may I add paid us to write him a five star review and found out he no longer worked for the ... Read More Google - Apr 16, 2024
Had my time wasted so I would like to return the favor and warn others.
I went in wanting to establish the price for the vehicle I was looking at and to agree on a trade in price. They used their typical “offer sheet” to play the numbers game. Once a price for the car and trade in were given, I countered that the price of the car or the trade in be changed by $500. They returned with a new rate sheet showing a total price of $500 less. When I asked to see the original, all they did was take $500 ... Read More Google - Apr 12, 2024
The overall service was very nice. Kirk did a great job finding my car suited for my family.
Kirk was very helpful with helping me get the right car and very technical about Acura RDX.
